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Program & Operations Manager

New York City, NY X

Employment Type: Contract Category: Project Manager Job Number: 26809

Job Description

We are seeking a highly organized and dynamic Program & Operations Manager to join the in-house creative studio for our CPG client.
This is hybrid, about 4x per month in office in Gurnee, Illinois.

The ideal candidate will be responsible for overseeing the work of the studio, ensuring projects are completed on time, within scope, and within budget. This role serves as the hub of communication for the team regarding all project deliverables and plays a pivotal role in the success of our engagements.

Key Responsibilities:
  • Project Management: Manage multiple creative projects from inception to completion, ensuring all deliverables are met on time and within budget. Develop and manage project plans, schedules, and budgets for a wide range of projects, including digital, social, packaging, print and video.
  • Communication: Serve as the primary point of contact for internal project team members, providing regular updates and addressing any concerns or issues that arise. Consistently manage expectations and ensure delivery of the highest quality service.
  • Team Coordination: Collaborate with creative, brand, operations and other cross-functional teams to ensure seamless execution of creative work and campaigns. Coordinate and run weekly status meetings and provide project status to the team. Manage direct report to deliver required program support.
  • Budget & Team Management: Develop and manage project budgets, ensuring all expenses are tracked and reported accurately. Analyze and manage ongoing team capacity and utilization. Make staffing recommendations to deliver business needs.
Qualifications:
  • Experience: Minimum of 5-6 years of hands-on project leadership experience in advertising or marketing communications, preferably within a creative agency. People management and packaging experience required.
  • Skills: Strong organizational, communication, and leadership skills. Proficiency in project management software and tools (including Monday.com).
  • Attributes: Ability to work under pressure, manage multiple priorities, and meet tight deadlines. Strong problem-solving skills and attention to detail. Ability to manage multiple priorities at a given time. Ability to provide clear and objective leadership to cross functional teams to ensure tasks are prioritized and completed on time and successfully.

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Rachel Runnels

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