Major Account Executive

The Major Account Executive is responsible for maintaining a book of existing clients as well as new clients as assigned. Must have experience in marketing, account management, client relations or dental marketing. Onsite role (5 days/week) in Clearwater, FL.

RESPONSIBILITIES include:

• Analyzes and organizes customers’ needs and requests.
• Coordinates workflow between various departments within the Company.
• General support for the Clients and Company.
• Operate as lead point of contact for Major Account Executive’s book of current and new clients.

DUTIES

• Builds and maintains personal and long-lasting relationships with clients
• Advise clients on all their marketing needs including online/website, direct mail, print, radio, television, outdoor etc.
• Ensure timely and successful delivery of Marketing’s solutions, based on the client’s needs.
• Monitors and adjusts as needed on-going customer marketing campaigns to ensure maximum ROI for the client
• Forecast and track account metrics to assist in future marketing campaigns.
• Complete final website quality control checklist for every client before the site goes live.
• Identify and communicate opportunities within MAE’s own client base in order to ensure sales growth for both the client and the company.
• Conduct client training calls and presentations including, website review, go live call, phone training, google review, testimonial training, PST implementation and treatment acceptance.
• Assist the accounting department with delinquent bills.
• Assist clients with site emergencies, email issues, transferring sites, launching sites and call measurement system & reporting.
• Create and present to client’s lunch and learn power points presentations.
• Create referral letters.
• Assist in the facilitation of email campaigns.
• Leads and trains client offices in webinar and in-office trainings when scheduled.
• Assists with training new Account Managers.
• Maintains and grows monthly/quarterly/yearly baseline growth numbers (KPI’s).
• Communicates the progress of monthly/quarterly/yearly marketing campaigns to management and customers.
• Conducts research, and compiles and types statistical reports.
• Special projects or other related tasks and duties as assigned or requested.